Churn. If you’ve been around a software as a service (SaaS) company, service, or retail company you’ve probably heard of it.
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Here at Inqyr, we’re big fans of Google Cloud. In-fact we train all our models and even host our NPS solution, Inqyr AI using Google Cloud.
Trustpilot is a wide-spread consumer review platform. Founded in 2007, they have over 1m reviews posted every month from consumers.
Net Promotor Score. Often shortened to NPS, NPS is a measure developed by and trademarked Fred Reichheld, Bain & Company and Satmetrix.
In email marketing, there are a lot of metrics that can potentially be tracked - it’s hard to tell the wood from the trees.